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Clause 8 of the evephoto.io Terms of Service contains our Returns + Refund Policy, as below.

 

8. RETURNS AND REFUNDS

8.1 Order Cancellation

(a) Buyers may cancel orders before the order confirmation email is sent by completing our Cancellation/Return Form or emailing eve@evephoto.io.

(b) All cancellation requests must include your order number.

 

8.2 Return Authorization Process

(a) To protect our independent gallery/publisher partners and ensure proper handling, buyers must complete our Cancellation/Return Form or email eve@evephoto.io within 14 days of delivery.

(b) All return requests must include:

(i) Order number and reason for return

(ii) Photographs (if claiming damage or defect)

(iii) Preferred resolution

(c) Buyers must wait for our email approval before returning any items. (d) We will respond within 2 business days with return instructions and authorization number.

(e) Items must be packaged securely with return authorization number clearly visible.

(f) Return shipping must be via tracked, insured service at buyer's expense (except for damage or defect claims covered under clause 8.4).

 

8.3 Accepted Returns - Artworks + non-book items

Within 14 days of delivery, we accept returns for: 

(a) Damage in transit

(b) Production defects

(c) Change of mind (item must remain in original condition)

(d) Item remains in original packaging.

 

8.4 Accepted Returns - Photobooks and other publications

Within 14 days of delivery, we accept returns for photobooks and other publications provided: 

(a) Original sealed plastic shrink-wrap remains unopened (following publishing standards to preserve collectible value)

(b) Item is returned for damage in transit, production defects or change of mind

(c) Item remains in original packaging.

 

8.5 Returns We Do Not Accept

We cannot accept returns for: 

(a) Items returned without our email authorization

(b) Opened or unsealed books/publications (unless defective)

(c) Personalized or custom-made items

(d) Items not in original packaging 

(e) Items damaged after delivery.

 

8.6 Refund Processing

(a) Refunds are processed within 5 business days of Vendor receipt of returned items.

(b) For change-of-mind returns, original shipping costs are deducted from the refund amount.

(c) For damage or defect claims, full refund including return shipping costs will be provided.

(d) Refunds are processed to the original payment method.

(e) Buyers acknowledge that refunds may take 5-10 business days to appear in their account depending on their financial institution.

 

8.7 Eve Quality Guarantee

(a) Every item in the eve marketplace meets professional standards for authenticity, condition and presentation.

(b) Our return authorization process ensures continued offering of authenticated, quality works while supporting the independent galleries and publishers with whom we work.